Records for the case file, without the phone calls.
- Personal injury, medical malpractice, and other matters
- Legal-claim or broad “At my request” authorizations
- Individual logins for attorneys, paralegals, and staff
01 / MedFilesNow
Medical records retrieval for law firms and insurers
All 50 states
Medical records, retrieved and accounted for.
Example pullIllustrative figures
One request. One pull. Records and a Recap.
Expected in about 72 hours to one week (an estimate). Rush: a faster estimate, quoted by Sales. What to expect
For law firms and insurers. We check the authorization, pull the patient’s records from an electronic data network, and deliver them with a Recap: a short synopsis of the history.
Coverage: All 50 states. Access to about 2,500 electronic record sources: EHRs, health information exchanges, hospitals, labs, and pharmacies.
§01 How it works
Five steps, start to finish.
Nothing is pulled until the authorization passes review. You see the status in the portal.
- 01
Request
Patient, date range, signed authorization, and the providers you know about (used only for the audit). One price per patient.
- 02
Authorization check
Scope, recipient, expiration, and signature. If something is missing, we tell you what to fix.
- 03
Database pull
We search an electronic data network of about 2,500 sources. We do not email, fax, or call providers.
- 04
Records + Recap
All records the pull returns, with an index, plus the Recap, in the secure portal.
- 05
Audit trail
Your listed providers checked against the returned records: Found in records or Not found in pull.
§02 What you get
Records, a Recap, and an audit.
- A
Returned records
All records the pull returns for the patient and date range, with an index of what was returned.
- B
The Recap
A concise synopsis, typically a few pages: history, medications, allergies, surgeries, labs, key encounters. Details trace to the source records. Not a medical opinion.
- C
Expected vs. found
Each provider on your list is marked Found in records or Not found in pull. That is how a request is accounted for.
§03 Who it’s for
Law firms and insurers.
Underwriting records without the chase.
- Underwriting for all lines of insurance
- Applicant authorizations checked before the pull
- Prepaid volume plans; BAA available
§04 Pricing
One price per patient pull.
A pull is one patient’s authorized database pull for an agreed scope and date range, however many providers appear in the records.
| Quantity | Terms | Per pull | Total at top of range |
|---|---|---|---|
| 1 pull | Single patient | $400 | $400 |
| 2–10 pulls | Purchased together | $360 | 10 = $3,600 |
| 11–25 pulls | Purchased together | $345 | 25 = $8,625 |
| 26–99 pulls | Purchased together | $325 | 99 = $32,175 |
| 100 pulls Prepaid | Paid in advance, drawn down one pull per patient. Never expires. | $275 | 100 = $27,500 |
| Over 100 or special circumstances | Volume, scope, or timing outside the tiers | Quote | Sales@MedFilesNow.com |
| Rush Add-on | Faster estimate, quoted by Sales. The pull starts as Rush after you accept the quote in the portal. | Quoted | Ask Sales |
Prepaid terms. 100 pulls cost less than 99 at the 26–99 rate. The fee is earned when the allotment is set up; pulls never expire and are non-refundable. A pull is fulfilled when at least one record is delivered. A pull that returns no records is credited to your prepaid balance (not a cash refund). Invoices and receipts: Billing@MedFilesNow.com.
Timing. About 72 hours to one week, an estimate, not a guarantee. Rush is a faster estimate, quoted by Sales. Completeness is not guaranteed; see What to expect.
§05 Security & privacy
How health information is handled.
Facts, not badges. The federal government does not certify vendors as “HIPAA compliant,” so we list the safeguards we operate.
30-day download window
Records are delivered only in the secure portal, available to download for 30 days after delivery, then deleted. Authorizations, audit logs, and billing records are kept for 6 years.
Individual, logged access
Each user has their own login with multi-factor sign-in. Views and downloads are logged against the user and the request.
Authorization first
No pull runs until the authorization passes review.
BAA, no marketing use
Service agreement and BAA are signed in the portal before the first request. Patient information never appears in email or marketing.
Report a vulnerability or security incident: Security@MedFilesNow.com
01How long does it take?
Records are expected in about 72 hours to one week. That is an estimate, not a guarantee. Rush is a faster estimate, quoted by Sales.
02Do you contact providers?
No. We pull from an electronic data network of about 2,500 sources. We do not email, fax, or call providers. The provider list you give us is used only for the audit.
03Will I get all of the patient’s records?
Not guaranteed. Historically, pulls return roughly the high-80s to low-90s percent of a patient’s records. Paper-chart providers and radiology images are not included.
04What is the Recap?
A concise synopsis of the patient’s history, typically a few pages, with details traceable to the source records. It is a summary, not a medical opinion or diagnosis.
05What do I need to submit?
Patient identifiers, the date range, a signed authorization, and the providers you know about. Subpoena and court-order requests go through a separate review.
06How do the price tiers work?
The tier is set by the number of pulls purchased together. The 100-pull plan is prepaid at $275 per pull ($27,500), never expires, and is non-refundable. A pull that returns no records is credited to your prepaid balance (not a cash refund).
§07 Contact
Start with one request.
Email is fastest. Do not send patient information by email.
- Pricing & onboardingSales@MedFilesNow.com
- Invoices & receiptsBilling@MedFilesNow.com
- General & supportInfo@MedFilesNow.com
- Phone & mail(310) 654-4155MedFilesNow, 722 Siesta Key Circle, Sarasota, FL 34242